The entire team at StoneRock has just complete 3 days of extremely intensive training in "comprehensive care" and I believe it has shown us all exactly how we want to care for all of our patients from now on. Comprehensive care is a way of viewing every aspect of the health of the mouth (the teeth and any restorations, the gums, how the teeth meet and the appearance of the smile) and viewing that … [Read more...]
A Depressing Statistic
When I qualified from Newcastle Dental School in 1989 I worked for 9 months in a very busy NHS practice in a very depressed area of the North East. It was my first job after qualification and "wet behind the ears" doesn't come close to describing my clinical experience. One thing that was never a concern for me, however, was having to treat children, as decay was a rarity in all that I saw. … [Read more...]
A fantastic first week
We have finished out first week as the new expanded team and I have seen a superb effort by every new member. Russell joined us as the new dentist and my new business partner and he has made an excellent transition in both roles. He has been helped immensely by his long standing nurse Phillappa who has tackled the many new demands put on her superbly. Our new hygienist Christine has worked two … [Read more...]
My New Smile
As promised I have taken some photos of my new, whiter smile. The whitening system that I used is one called "Enlighten" and is the one that I now use routinely for all of my patients, who want whiter teeth. The system involves a 2 week home whitening stage followed by a one hour in surgery stage that happens on the 15th day. (Tougher cases such as tetracycline staining and very heavy smoking … [Read more...]
Outstanding Customer Service
One of the mantras that have been drilled into me for almost my entire life is "buy cheap;pay twice". During the four years that I lived and worked in Trinidad they taught me another way of saying the same thing "cheap 'ting no good; good 'ting no cheap". Of course the reality is that we can almost never live by our mantras and necessity means that we constantly accept compromises and buy the … [Read more...]
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